INTERNATIONAL ORDERS & CUSTOMS

Goods ordered for delivery outside the UK may be subject to import duties (Custom Charges) and taxes which will be levied once the parcel reaches its destination country. Any charges for customs must be paid by the customer.

Lo.Studio England Ltd will not be held liable for any charges incurred. In the event of any customs charges not paid by the customer, Lo.Studio England Ltd will have no alternative but to charge the customer, as we will not accept any charged being applied to us, either in the event of goods being returned or impounded by customs. We have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

RETURNS

We will only refund or exchange unused products if they are returned to us in their original packaging and in re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us in writing, by fax or by email, within seven days of receipt of your order.

Any correspondence should be sent to:

Lo.Studio PO Box 10719, Nottingham Ng2 9RY

If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a ‘certificate of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.

All returns should be sent to;
Lo.Studio PO Box 10719, Nottingham Ng2 9RY