PAYMENT

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.

ORDER CANCELLATIONS

If you wish to cancel your order placed online or over the telephone, please contact

Customer Care Team by: Calling 0800 002 9945
email to us at customerservices@lo.studio

stating your intention to cancel the order. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately.

In order to change the details of your order, you must notify us within 3 hours of your order being placed. Please have the order number and date the order was placed to hand. After this time we are unable to amend your order.

If you would like to cancel or amend your order or have any further questions about our cancellations policy please contact our customer care team.

INTERNATIONAL ORDERS & CUSTOMS

Goods ordered for delivery outside the UK may be subject to import duties (Custom Charges) and taxes which will be levied once the parcel reaches its destination country. Any charges for customs must be paid by the customer.

Lo.Studio England Ltd will not be held liable for any charges incurred. In the event of any customs charges not paid by the customer, Lo.Studio England Ltd will have no alternative but to charge the customer, as we will not accept any charged being applied to us, either in the event of goods being returned or impounded by customs. We have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

RETURNS

We will only refund or exchange unused products if they are returned to us in their original packaging and in re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us in writing, by fax or by email, within seven days of receipt of your order.

Any correspondence should be sent to:

Lo.Studio PO Box 10719, Nottingham Ng2 9RY

If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a ‘certificate of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.

All returns should be sent to;
Lo.Studio PO Box 10719, Nottingham Ng2 9RY

PROMOTIONS & DISCOUNTS

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. We cannot be held responsible for not discounting the order if a valid code has not been entered.